Telephone Enquiries
Handle opening-hours questions, service enquiries, call capture, routing and staff handover.
Managed AI Automation
AI-powered front desk and administrative automation.
STP helps small and medium-sized organisations identify, implement and safely operate AI-enabled administrative workflows that reduce missed enquiries, manual effort and operational pressure.
Positioning
Not generic AIaaS. Practical AI-enabled operations with governance built in.
Most organisations do not need an AI platform for its own sake. They need fewer missed calls, faster responses, reduced administrative workload, better use of existing information and a service that can be monitored, improved and governed safely.
STP focuses on the implementation and managed-service layer between AI platforms and real business processes: workflow design, integration, security, testing, reporting, support and continuous improvement.
Initial Focus
AI Front Desk for small and medium-sized organisations.
The first target use case is administrative automation, not high-risk decision-making. This keeps the service focused on operational efficiency, customer experience and controlled escalation to humans.
Website & Email
Support website enquiries, triage emails, draft responses and capture structured information.
Appointment Admin
Request appointments, send approved links, summarise interactions and create follow-up tasks.
Knowledge Control
Use approved business content rather than uncontrolled public information.
Reporting
Provide call volumes, missed enquiry trends, common questions and service improvement insights.
Human Oversight
Escalate urgent, sensitive, complex or out-of-scope interactions to the right person.
What It Should Not Do
Clear boundaries reduce risk and improve trust.
- It should not make legal, financial, medical or regulated decisions
- It should not approve high-risk actions without human review
- It should not use uncontrolled or unapproved knowledge sources
- It should not replace professional judgement or business accountability
- It should not handle sensitive cases without escalation rules
- It should not take irreversible actions without controls
Service Model
Assess, implement, manage and improve.
The commercial model is designed to avoid abandoned proofs of concept. STP starts with an opportunity and readiness assessment, implements the approved workflow, then provides ongoing management, assurance and optimisation.
AI Opportunity Scan
Review processes, data, systems, security, expected value and the 90-day implementation roadmap.
Controlled Deployment
Design workflows, integrations, knowledge sources, testing approach, reporting and handover.
AI Operations
Monitor usage, review failed interactions, update knowledge, tune workflows and report performance.
Indicative Engagements
Structured entry points before larger implementation.
AI Opportunity Scan
Fixed-scope assessment and roadmap. Indicative range: GBP 2,500 to GBP 5,000 for smaller organisations, higher for regulated or complex environments.
AI Front Desk Pilot
Controlled pilot for one channel or workflow, such as enquiry capture, website assistant or telephone front desk. Indicative range: GBP 7,500 to GBP 12,000.
Managed AI Operations
Monthly management, reporting, knowledge updates, monitoring and minor improvements. Indicative range: GBP 1,250 to GBP 3,000 per month, plus third-party usage costs.
Important Boundary
AI Front Desk and administrative automation services are intended for operational and administrative workflows. They are not offered as legal, financial, medical, regulated decision-making or a replacement for qualified professional judgement.
Next Step
Want to explore AI automation without creating uncontrolled risk?
Schedule a consultation to discuss whether an AI Opportunity Scan or AI Front Desk pilot is the right starting point.